August 2023

Last week marked a remarkable milestone at Mechanical Systems Mini University (MSMU). It was Signing Day—an event that sets the stage for dedicated individuals ready to embark on an educational journey in the trades. Being a proud sponsor of MSMU applicants, all of us at MSD are still buzzing from the excitement, and we can’t wait to share the highlights with you!

Why MSMU is a Solid Investment in Your Future
Before diving into the special moments from Signing Day, let’s quickly revisit what MSMU brings to the table. Accredited by the State of Ohio and utilizing the NCCER curriculum, MSMU specializes in HVAC/Sheet Metal, Piping/Plumbing, and Service training. Designed by industry professionals, the courses here don’t just provide hands-on skills; they also instill the theory, blueprint reading, and practical application that make those skills truly effective.

The Unforgettable Moments from Signing Day
Although the event took place last week, the energy still lingers. Each trade group—HVAC/Ductwork, Plumbing/Piping, and Service—had its moment in the limelight with a dedicated signing ceremony. Apprentices committed themselves to their chosen trade by signing on, and we at MSD were thrilled to bear witness to such commitment. Each signature inked on the day was more than just ink; it was a pledge to excel, learn, and contribute to the industry.

More Than Just Signatures: A Day of Community Building
After all the official proceedings, it was time to relax and relish in the accomplishment of the day. We celebrated with a snacks or some might say a meal that provided not just sustenance but also a platform for meaningful conversations. The dialogue flowed as easily as the food, covering everything from the future of the trades to the unique experiences MSMU offers its apprentices.

Looking Ahead with Optimism
The four-year journey these apprentices are setting off on is both demanding and rewarding, and we are eagerly looking forward to sponsoring them every step of the way. With MSMU’s unparalleled training and our continued sponsorship, the sky’s the limit for these talented individuals.

So here’s to the apprentices of MSMU—you’ve already shown you have what it takes to make a commitment. Now let’s see what amazing things you’ll do next!

In an environment where the health and safety of commercial building occupants are of paramount importance, the need for reliable and efficient plumbing and drain systems is clear. At MSD, Inc., our commitment to public well-being drives us to offer a wide array of plumbing solutions and drain cleaning services tailored to your individual requirements.

In an environment where the health and safety of commercial building occupants are of paramount importance, the need for reliable and efficient plumbing and drain systems is clear. At MSD, Inc., our commitment to public well-being drives us to offer a wide array of plumbing solutions and drain cleaning services tailored to your individual requirements.

Complete Plumbing Services

At MSD, Inc., we emphasize the importance of not merely addressing plumbing problems as they arise but providing a comprehensive service that ensures your facility’s plumbing systems are operating with maximum efficiency.

From simple faucet replacements to the installation of intricate custom-designed plumbing systems, our team is committed to delivering the highest quality services, on time and within budget. Our 24/7/365 support guarantees that you are never alone in a plumbing crisis.

Our meticulous design process, starting with a thorough evaluation and ending with rigorous testing, ensures that you receive a functional system specifically tailored to your needs. We also ensure that our solutions meet current requirements and can adapt to future needs.

Drain Cleaning: A Commitment to Your Environment

Keeping commercial and industrial drains functioning correctly is essential. Our team is passionate about maintaining your facility’s drainage systems, ensuring they remain clean and free of debris.

We embrace technological innovation in our drain cleaning services, utilizing cutting-edge methods like High-Pressure Water Jetting and Digital Drain Imaging to tackle even the toughest blockages. Our industry-leading equipment helps us perform efficiently, saving both time and money.

Understanding that drain problems can vary widely, we don’t believe in one-size-fits-all solutions. Our custom-tailored maintenance programs provide peace of mind, ensuring efficient operation of your drainage system. Our rapid response team is always on standby to address your drain-related needs.

Why Choose MSD, Inc.?

1. Transparency: Open communication at every step.
2. Innovation: The latest technology for optimal results.
3. Responsiveness: We’re here for you, around the clock.
4. Tailored Solutions: Specific to your plumbing and drain cleaning needs.

With free estimates, we invite one of our experts to show you how MSD can offer the right service at the right price. You will never pay for more than what you need.

In an era of demanding excellence and attention to detail, MSD, Inc. emerges as your go-to choice for all commercial plumbing and drain cleaning needs. Reach out to Team MSD, Inc. today, and let’s collaborate to ensure your facility is safe, comfortable, and in line with industry best practices.

At MSD Inc, we recognize the importance of mechanical systems in shaping comfortable, energy-efficient spaces. Our specialized team of engineers and the innovative process we’ve crafted have set the standard for modern infrastructure.

Tailored Design Solutions

We take pride in offering turn-key design solutions that integrate mechanical, electrical, plumbing, and various other essential systems into coherent building designs. Our focus is on energy efficiency, tailored to our clients’ short and long-term facility needs.

BIM Modeling: A Revolution in Design

By employing Building Information Modeling (BIM), we create a custom-engineered digital representation of the building, encompassing every detail. BIM is more than a tool; it’s our pathway to visualization, optimization, and unmatched innovation.

Transparent Cost Analysis

Our approach includes a GMP (Guaranteed Maximum Price) with NTE (Not To Exceed) cost analysis. This process ensures design criteria are achieved without compromising budget parameters, fostering trust and alignment with our clients.

Virtual Design Meets Reality

MSD VDC (Virtual Design Construction) Coordination Group specializes in creating 3D models that transform into real-world materials. From sheet metal manufacturing to plumbing and piping fabrication, our virtual models lead to tangible success, all aligned with the overall build cycle.

Collaborative Success

Open communication, collaboration, and relentless pursuit of the right solutions define our approach. Our Construction group’s expertise across various contracting deliverables ensures high-quality mechanical solutions on time and within budget.

__________________________________________________________________________

MSD Inc’s mechanical systems reflect our dedication to excellence, innovation, and collaboration. Through our cutting-edge design process and focus on our clients, we are pioneering the future of the construction industry. #InnovationAtMSD

1. What Types of Plumbing Services Does MSD, Inc Provide for Large Commercial Facilities?

Answer: At MSD, Inc, we offer a comprehensive range of plumbing solutions designed specifically for large commercial buildings. From routine maintenance and repair to complex system installations, our team of certified professionals is equipped to handle all of your plumbing needs. Some of our specialized services include leak detection, water heating systems, backflow prevention, and more.

2. How Quickly Can MSD, Inc Respond to Emergency Plumbing Situations?

Answer: We understand that plumbing emergencies can lead to significant disruptions in your business operations. That’s why MSD, Inc offers 24/7 emergency response, with dedicated technicians ready to address your urgent plumbing needs promptly and efficiently.

3. Are MSD, Inc’s Plumbing Services Compliant with Local Regulations?

Answer: Yes, compliance with local codes and regulations is a priority for us. Our team stays up-to-date with all relevant laws and industry standards, ensuring that all work performed meets the highest level of safety and quality.

4. How Does MSD, Inc Approach Sustainability in Commercial Plumbing?

Answer: Sustainability is at the core of our approach to commercial plumbing. We offer energy-efficient solutions that not only reduce your facility’s environmental impact but can also lead to significant cost savings. From water-saving fixtures to environmentally friendly products, we are committed to green plumbing practices.

5. Can MSD, Inc Provide Custom Plumbing Solutions for Unique Commercial Needs?

Answer: Absolutely! We recognize that each commercial facility has its unique challenges and requirements. Our team will work closely with you to design and implement a plumbing system tailored to your specific needs and preferences.

6. What Measures Does MSD, Inc Take to Ensure the Health and Safety of Facilities and Team Members During Service?

Answer: At MSD, Inc, safety is paramount. Our team follows stringent health and safety protocols, including regular training and the use of personal protective equipment. Every measure is taken to ensure the safety of both your facility and our team members.

7. How Can Clients Get a Quote for Plumbing Services from MSD, Inc, or Schedule a Meeting for New Clients?

Answer: Getting a quote or scheduling a meeting with us is simple and hassle-free! Just click here to request a quote or arrange a meeting. Our team is here to assist you with all your inquiries and provide you with a transparent and competitive pricing structure.

As the crisp air of fall begins to fill the atmosphere, it’s time to think about the comfort and protection of your facility. The shifting seasons bring about change, and your heating and cooling needs are no exception. At MSD, Inc., we understand that every penny counts, and we are here to help you make the most of your HVAC system.

1. Energy Efficiency to Cut Costs
A well-maintained HVAC system is vital to your facility’s operational efficiency. By investing in energy-saving solutions with MSD, Inc., you can reduce your bills and contribute to a sustainable future. Our experts are trained to find the most effective ways to keep your facility’s temperature optimal without wasting energy.

2. Regular Maintenance for a Healthy HVAC
As fall approaches, ensuring your HVAC system is ready to handle the changing weather is key to comfort. Regular maintenance from our skilled technicians will detect potential problems early, preventing costly repairs and downtime. Maintenance isn’t just about saving money – it’s about safeguarding your investment and the well-being of those inside your facility.

3. Explore Alternative Energy Options with Us
At MSD, Inc., we believe in providing tailored solutions to meet your unique needs. We’re here to help you explore various energy options, from solar power integration to energy-efficient heating and cooling solutions. Let us guide you towards the best fit for your facility, ensuring reliable, environmentally friendly operations.

4. Thermostat Management for Ultimate Control
Small changes can lead to significant savings. Simply managing your thermostat settings can substantially reduce heating and cooling costs. Our experts can guide you through optimal temperature settings for various times of the day or various areas of your facility.

Your Comfort and Protection is Our Priority
Fall is just around the corner, and with it comes the need for a comfortable, cost-effective heating and cooling solution. MSD, Inc. specializes in HVAC, and we are dedicated to helping our clients save every penny without compromising on quality or comfort. Your facility’s well-being is paramount to us, and we’re committed to ensuring its warmth in the winter and coolness in the summer.

Don’t let another season pass by without taking control of your facility’s heating and cooling bills. Contact us today at MSD, Inc. and discover how we can make a tangible difference in your bottom line.

Your savings, comfort, and protection are just a call away. Because at MSD, Inc., we believe that taking care of your facility is the best thing for all of us.

At MSD, our mission is “Deliver 100% Client satisfaction providing facility comfort & sustainability.” This isn’t just a tagline; it’s the foundation of everything we do. Let’s explore how we apply this mission across our service categories.

Building Automation
We create intelligent systems that adapt to occupants’ needs, fostering an environment of comfort while conserving energy. This embodies our mission by marrying client satisfaction with sustainability.

HVAC
Our HVAC systems are designed with the end-user in mind, prioritizing comfort without compromising efficiency. We strive to meet every client’s unique needs, reflecting our 100% satisfaction goal.

Mechanical Services
By offering comprehensive mechanical solutions, we ensure facility comfort and functionality. Our commitment to client satisfaction drives us to deliver dependable, high-quality services.

Fabrication
Customized fabrication allows us to create unique solutions tailored to each client’s specifications, perfectly aligning with our mission to provide satisfaction through bespoke design and execution.

Electrical 
Reliable electrical solutions are crucial for everyday comfort. We design our systems with reliability and sustainability in mind, ensuring client satisfaction through uninterrupted service.

Energy Solutions
Our energy-efficient solutions are a testament to our dedication to sustainability. We’re committed to not only meeting our clients’ energy needs but also preserving our planet.

VDC Coordination
Through Virtual Design and Construction coordination, we create more efficient and sustainable projects. This approach translates to smarter buildings and client satisfaction from conception to completion.

Drain Cleaning
We believe that even the smallest detail, like clean drains, contributes to overall facility comfort. Our expert solutions reflect our mission to provide a satisfactory and hassle-free experience.

Plumbing
High-quality plumbing ensures that a facility functions smoothly. We provide plumbing services that prioritize both comfort and sustainability, staying true to our mission.

Maintenance Services
Preventive maintenance exemplifies our commitment to satisfaction. By keeping facilities running smoothly, we assure comfort and longevity, embodying our mission in every task.

Refrigeration
Our refrigeration services are designed with efficiency in mind, marrying comfort and sustainability. We ensure that our clients receive the best solutions tailored to their needs.

Fire Alarm
Safety is a vital part of facility comfort. Our state-of-the-art fire alarms provide peace of mind, reflecting our dedication to 100% client satisfaction.

Security Systems
We provide advanced security systems to ensure that our clients feel safe and comfortable. Our mission to satisfy drives us to offer the best in security technology.

Engineering
Our in-house engineering allows us to design and execute projects that meet client expectations. This ability to offer bespoke solutions aligns perfectly with our mission of complete satisfaction.

Manufacturing
We manufacture unique products to fit specific needs, focusing on quality and innovation. This personalized approach exemplifies our commitment to client satisfaction.

Construction
Quality construction stands as a testament to our commitment to long-term client relationships. Every structure we build mirrors our mission of comfort, sustainability, and satisfaction.

__________________________________________________________________________________________________________________________

Every aspect of MSD’s services reflects our unwavering commitment to our mission. From building and mechanical services to construction, our goal is to make our mission a lived experience for every client.

Join us in our quest to deliver comfort, sustainability, and satisfaction. Reach out to us today to see how we can make your vision a reality.

In the rapidly evolving field of fire alarm and protection systems, staying ahead of industry trends and technological advancements is key. I, Carlee, had the opportunity to sit down with Joe Thacker of MSD, Inc Technologies to explore what makes the company a standout in this critical field. From client-centric solutions to innovative technologies and sustainable practices, MSD is shaping the future of safety and security in various facilities. Here’s a closer look at what we discussed:

____________________________________________________________________________________________________________________________

1. What makes MSD’s Fire Alarm and Protection systems unique and industry-leading?

At MSD, our client’s protection, safety, and security are paramount. We understand that each facility has unique requirements, and we tailor our solutions to meet those needs. By working closely with stakeholders and aligning our designs with their goals, we create reliable and effective systems within budget and on time. Collaboration is essential to our success, and it’s what sets us apart in the industry.

2. Can you discuss any new advancements or technologies that we’ve recently introduced?

Our commitment to innovation drives us to continually explore new solutions in Building Automation, Fire and Security Alarm, Video Surveillance, Card Access, and Electrical Systems. Exciting developments like Artificial Intelligence (AI) in camera systems and mobile credentials are making security more efficient and adaptable. Whether it’s reducing risks of cloned credentials or enhancing video management, we’re always at the forefront of the technology that makes our clients’ lives safer and better.

3. How do we ensure top-tier safety and functionality in designing and implementing our fire alarm and protection systems?

Our rigorous design process ensures top-tier safety and functionality. We collaborate with the client to understand their needs, future plans, and operational requirements. After a thorough review by our qualified personnel, including our NICET level 3 Certified personnel for Fire Alarm Systems, we plan the installation, test functionality, and provide owner training. Transparency, collaboration, and adherence to standards are our guiding principles.

4. Could you share insights on noteworthy projects or collaborations highlighting MSD’s expertise?

Our expertise extends to Structured Cabling, working with IT and data solutions providers on large projects like Ethernet and Fiber Optic Cabling system upgrades and building expansions. Whether it’s a simple network drop addition or complex expansion, our knowledge and experience make us the right choice.

5. How do we adapt to the evolving regulations and standards in fire safety?

Ongoing training and compliance with new standards are vital to our operations. Our team undergoes rigorous training, and we always ensure that our projects meet the latest code requirements. We prioritize understanding, adaptation, and dissemination of relevant regulations to our design and install teams.

6. What are MSD’s commitments to environmental sustainability and energy efficiency in this sector?

We’re dedicated to reducing energy consumption, carbon footprint, and operating costs. Our solutions, like LED lighting system upgrades with controls, BAS, and variable speed drives (VFD), balance comfort, functionality, and performance while enhancing energy efficiency, directly contributing to our clients’ profits.

7. Can you share any exciting future plans or projects in Fire Alarm and Protection?

MSD’s growth trajectory is both exciting and rewarding. With new clients, associates, products, and cutting-edge technology, we continue to evolve, addressing our client’s pain points and leading the way in fire alarm and protection.

____________________________________________________________________________________________________________________________

The insights shared by Joe Thacker underscore MSD’s unwavering commitment to innovation, client collaboration, safety, and sustainability. Our unique approach and adoption of the latest technologies keep us at the forefront of the industry. If you’d like to explore how MSD can help you achieve your security and protection goals, we invite you to meet with our team and learn more about what we have to offer.

For more than 10 years, MSD, Inc has been a service provider in Cincinnati, Ohio. The Queen City has welcomed us with open arms, and our relationship with this vibrant community continues to flourish.

Founded in 1984 in Dayton, Ohio, MSD, Inc. has built an esteemed reputation for quality of work, service, and integrity. As a Mechanical Facility Service provider, our team of experts is committed to offering an extensive array of services that align with maintaining, enhancing, and extending the life of your facility.

Our History in Cincinnati

Cincinnati holds a special place in our heart, and we’ve been fortunate to work on an abundance of projects throughout the city. Our 10+ years of service here have allowed us to grow and adapt in an ever-forward direction.

At MSD, Inc. we value and understand our client relationships deeply. Our team of highly trained associates is committed to listening to your needs, exceeding expectations, and letting you focus on your core business. You can count on TEAM MSD as a dedicated partner, committed +++to keeping your building operating in top notch condition.

The MSD, Inc. Commitment

We take immense pride in our team’s ability to deliver exceptional services that exceed expectations. Building long-term relationships with our clients is at the core of our success. That’s why we invest time in understanding your unique needs and tailoring customized solutions to fit your specific situation.

Whether it’s routine maintenance or a major repair, we are here to serve your ongoing facility needs in Cincinnati. Our dedication to the Queen City is unwavering, and we continue to grow and evolve in this incredible community.

Looking Ahead

The journey has been remarkable, but we’re not stopping here. As we endlessly continue to expand our services to the Queen City, we look forward to gaining your trust, working as a devoted partner, and continuing to serve the Cincinnati, Ohio area.

MSD, Inc. is your single-source solution provider, and we look forward to the opportunity of serving your future facility needs!

What steps do we take to understand and incorporate our clients’ vision into the design process?

“I feel it is crucial to learn exactly what the client envisions before we begin the design process. This may require conversations with multiple people within the organization who could all have different ideas of what they want. It is not always possible to meet the expectations of each team member but we strive to incorporate as much as we can into our designs. It is also very important to maintain communication with the client team members throughout the design process to ensure we are meeting their expectations and that they are comfortable with the direction we are headed with the system(s) we are designing.” – Sara Sowers, PE

1. Transparency: Open Communication

At the heart of understanding our clients’ vision lies our commitment to Transparency. By ensuring open communication lines, we prioritize the value of:

• Conducting comprehensive client interviews and roundtables, understanding varying perspectives from different team members.
• Regular check-ins throughout the design process, ensuring alignment and facilitating any required pivots.

2. Relentless: Find A Way

When faced with multiple viewpoints or a challenging brief, our Relentless nature comes into play:

• We harness a “find a way” mentality. Even if we can’t meet every team member’s expectation, we ensure that the core vision is intact and prominently reflected.
• We seek feedback actively, adapting and making changes where necessary.

3. Expertise: Trained & Specialized

Our design process isn’t just about incorporating feedback; it’s about doing so with finesse and professionalism. That’s where Expertise steps in:

• Our team, trained and specialized, is adept at sieving through feedback to distinguish between constructive inputs and personal preferences.
• We lean on our expertise to guide our clients and offer insights on design best practices while valuing their perspective.

4. Enjoyment: Have Fun

Lastly, at the core of every project is our value of Enjoyment:

• We believe that the design process should be collaborative and fun. By ensuring our clients are involved and excited, we make the journey as memorable as the final output.
• Challenges are embraced with positivity, making the design journey a joyful experience for all parties involved.

The Symbiotic Relationship Between Vision and Design

Understanding and incorporating our client’s vision is not just a step in our design process; it’s the foundation upon which our designs are built. By aligning with our core values, we ensure a collaborative and fulfilling journey towards achieving a design that both we and our clients are proud of.

Congratulations are in order for our very own team member, Mike Johnson who has been recently promoted! I had the chance to sit down with him to discuss the MSD journey and vision for the future.

From Solutions Specialist to Service Sales Manager

Q: Congratulations on your remarkable promotion. Could you shed some light on your transition from Service Solutions Specialist to your present role as Service Sales Manager?

A: Thank you. In my previous role, my primary focus was on individual goals and expectations. Now, as a Sales Manager, it’s less about my individual sales targets. Instead, I play a pivotal role in leading a team of adept sales professionals, guiding them to achieve collective success. It’s all about “Team Selling.”

Building Lasting Relationships

Q: Over the years, you’ve cultivated invaluable relationships with our esteemed clients. How did you go about building and maintaining these relationships?

A: Our approach has been somewhat traditional. Alongside colleagues like Gary Gayhart & Mike Workman, we utilized cold calls, walk-ins, networking, and yes, even a few golf outings! We did bring in numerous significant accounts. However, the key to our success isn’t just the relationships I’ve nurtured. It’s the incredible teams that support, retain, and maintain these relationships. I’ve always been utterly confident that MSD always prioritizes the client’s best interests.

Unparalleled Client Service

Q: Your methodology in sales and client service is truly commendable. Could you share the strategies that ensure our clients receive exceptional service?

A: Absolutely. The essence of maintaining a client is threefold: building profound relationships, consistently delivering unparalleled value, and meeting their needs without fail. It’s about “doing what you say you’re going to do.” Prioritize clear communication, treat every client as unique, and aim to exceed their expectations with each interaction.

Vision for Success

Q: The recent announcement mentioned your “vision for success.” Could you provide some insights into this vision, especially its implications for our Service Sales Team?

A: At its core, our sales team’s path is marked by an unwavering dedication to excellence in every interaction, deal, and relationship. Together, the Sales Team and I envision a future where we don’t merely meet quotas but shatter them, establishing new benchmarks for success and growth. We’re focusing on acquiring “CORE” Clients—those who genuinely want to engage with us and see the value in partnership, not just a contractual relationship. This approach will not only boost revenue across departments but also open doors for the company’s growth.

Thank you for sharing your insights and vision. We look forward to witnessing the heights the Service Sales Team will reach under your leadership.

• Carlee Kremer  + Mike Johnson