At MSD, we understand that working with Service providers can sometimes be a frustrating experience, especially when you’re unsure about the details of the work being done and the value you’re receiving. That’s why we’re thrilled to introduce EnVision, our revolutionary cloud-based photo and video communication platform designed with you, our valued client, in mind. With EnVision, we’re redefining transparency and ensuring that you’re always in the know about every aspect of your facility.
For 35+ years, MSD has been a trusted family-owned business known for delivering top-quality work, exceptional service, and unwavering integrity. We take pride in offering a wide range of facility services, assuring we proactively protect our clients mechanical assets, allowing their focus to be on their core business.
Our custom EnVision platform provides our clients with the transparency they deserve. Our custom-built software allows our team to provide our clients with real-time videos and photos directly to the preferred communication channels, be it text messages, emails, or service tickets within our custom app. We strive for our clients to see exactly what our technicians see, empowering our clients with a deeper understanding and confidence in the work preformed.
Imagine being able to virtually walk through the summary of our findings, see equipment status updates, and receive necessary recommendations in real-time. With EnVision, our clients have access to all this information at their fingertips, ensuring that they’re fully informed every step of the way. The convenience of receiving real-time updates and documented repairs or maintenance brings clarity and peace of mind, giving clients the confidence that everything has been completed to their satisfaction.
Our custom based EnVision platform goes beyond just transparency—it’s about streamlining communication and providing clients with an exceptional experience. Our platform combines audio and visual elements with detailed equipment manuals and specifications, creating a comprehensive database accessible through a personalized web link. It’s all about making complex information more accessible and ensuring availability to the insights that allow for informed decisions to be made.
EnVision also leverages cutting-edge technology to optimize efficiency and enhance our service to our clientele. This platform utilizes Optical Character Recognition (OCR) technology, allowing us to gather comprehensive data with a single photo. This data is then utilized by our skilled technicians and back-office staff to swiftly address any issues and seize potential solutions that will enhance the facility infrastructure.
But what truly sets EnVision apart is its ability to tell the story of your facility through photos and transcribed videos. We believe that visual evidence is a powerful tool in facilitating clear communication. It allows us to showcase the progress, highlight key details, and provide our clients with a deeper understanding of the work being done. It’s not just about transparency; it’s about building trust and fostering collaboration with our valued clients.
At MSD, our team has always been committed to delivering exceptional results and exceeding client expectations. EnVision is the embodiment of that commitment. It’s a testament to our dedication to providing our clientele with the highest level of transparency, outstanding service, and quality work. Our goal is to empower clients with real-time updates, comprehensive documentation, and enhanced communication, so clients can have complete confidence in the services we provide.
Join us on this exciting journey of transparency and collaboration. Experience the EnVision difference and discover how it can transform your experience working with facility service providers. Contact us today to learn more and embrace a new era of transparency in facility services.
